Liaison Officer (6-Month Contract)

Our client is seeking a compassionate and detail-oriented individual to support victim engagement and case coordination initiatives related to scam prevention and intervention efforts. The successful candidate will work closely with internal stakeholders to engage affected individuals, provide guidance and support, and ensure proper documentation and follow-up throughout the case management process. Key Responsibilities• Engage and communicate with individuals affected by scam-related incidents • Provide clear explanations and guidance on intervention processes and procedures • Build trust and rapport through regular engagement and follow-ups • Offer anti-scam advisories and guidance on safeguarding personal and financial information • Support individuals in rebuilding confidence and recognising future scam attempts • Coordinate referrals to relevant support services and community agencies where necessary • Maintain accurate case records, documentation, and progress updates • Prepare reports and updates for internal stakeholders • Coordinate and liaise with multiple stakeholders to support case management efforts • Monitor case developments and escalate concerns appropriately when required • Participate in engagement activities and support initiatives as assigned Requirements• Minimum tertiary education • Prior experience in Counselling, Social Work, Psychology, Community Engagement, Case Management, Customer Support, or related fields will be advantageous • Strong communication and interpersonal skills • Good writing and documentation abilities • Proficient in Microsoft Office applications • Strong attention to detail and active listening skills • Able to manage emotionally challenging situations with professionalism and empathy • Comfortable working in a fast-paced and stakeholder-driven environment • Willing to travel for engagements when required • Able to work beyond office hours occasionally based on operational needs Additional Information• 6-Month Contract • Monday to Friday office hours Interested applicants are invited to submit their updated resume in MS Word format for consideration. Only shortlisted candidates will be notified. We regret to inform that only shortlisted candidates will be notified.