Liaison Officer (6-Month Contract | SGD 3000 - SGD 3500) – JO 28522

Key Highlights: • Office Hours: Monday-Friday • Nearest MRT: Outram Park Station • Be a part of a team providing compassionate support to scam victims, guiding them through protective measures and managing cases to prevent further financial losses. Key Responsibilities: Victim Engagement and Support: • Collaborate with investigation teams to engage with scam victims and ensure thorough documentation of all interactions. • Provide clear, empathetic explanations of restriction processes and guide victims through the necessary steps with patience. • Maintain regular communication with victims during the intervention period to build trust and offer a safe environment for them to share their experiences. • Educate victims on anti-scam measures and offer practical advice on securing personal and financial information, as well as recognizing potential future scams. • Help victims regain confidence in their decision-making while ensuring that appropriate protective measures are in place. • Assist victims in accessing necessary social support services and make appropriate referrals to community agencies. • Plan and participate in activities with victims to foster trust and provide a sense of normalcy. • Facilitate regular case review meetings with relevant units and agencies to assess progress and adjust strategies as necessary. • Monitor victims for signs of ongoing scam involvement and escalate any concerns appropriately. • Coordinate necessary assessment sessions, ensuring victims understand their purpose and value. • Arrange victim participation in support groups to facilitate peer support and shared experiences. • Build relationships with community agencies to expand the network of support available to victims. Case Management: • Maintain detailed, accurate records of victim engagements, intervention strategies, and ongoing progress assessments. • Ensure all documentation aligns with departmental standards and supports effective case management. • Track the victim’s journey from initial contact through case resolution, identifying patterns and factors contributing to successful outcomes. • Prepare progress reports to inform ongoing case strategies and facilitate effective decision-making. Key Requirements: • Holder of Bachelor's degree. • Relevant work experience in counseling, social work, or related fields, with practical experience in applying these principles. • Proficiency in Microsoft Office (Word, Excel) for documentation and reporting purposes. • Strong communication and interpersonal skills for effective engagement with a diverse population. • Excellent writing skills for preparing staff submissions and reports. • Ability to work collaboratively with multiple stakeholders, including government and community agencies. • Strong active listening skills, attention to detail, and emotional stability in high-stress situations. • Patience and resilience, especially when working with distressed or resistant individuals. • Flexibility to work outside office hours as needed to accommodate operational requirements. • Willingness to travel regularly to meet victims at locations outside the office. Only shortlisted candidates are notified. Thank you. By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants. BGC Group Pte Ltd (Outsourcing) EA 05C3053