Lounge Assistant (Permanent Part Time)

Working Hours - 6am to 12noon Primary Responsibilities • Professionalism: Maintain a professional and positive attitude towards colleagues and supervisors, following the Hotel's Standard Operating Procedures. • Confidentiality: Safeguard guest confidentiality and store personal data properly. • Guest Experience: Develop a close rapport with in-house guests, gather preferences, and provide personalized service to ensure a memorable stay. • Food and Beverage Standards: Possess Food and Beverage skills, ensuring a high level of dining experience and following safety and hygiene policies. • Feedback: Gather guest feedback and report to management for service improvements. • Lounge Service: Handle service and address guest needs in the Pacific Lounge, adhering to Pan Pacific Brand and LQA standards. • Ordering and Stock Management: Place ingredient orders through the property’s ordering system, ensuring correct quantities, material codes, and delivery dates. Receive purchased items, verify quality and quantity, and reject damaged goods. • Equipment and Maintenance: Ensure all department equipment is in good working condition and report any issues to the supervisor for resolution. • Buffet and Dining Setup: Assist with setting up and clearing buffet counters and dining areas. • Food Quality Monitoring: Monitor the quality and quantity of food and beverages served, ensuring proper storage and adequate temperatures to prevent bacterial growth. • Cleanliness: Maintain cleanliness of chinaware, silverware, glasses, trays, and trolleys used during food service. Sanitize work tools and workstation regularly in line with health regulations. • Dish Preparation: Assist in the preparation and finishing of dishes during service as instructed by the supervisor. • Understand that this list is not exhaustive and may change based on business needs, menu changes, or other factors.