OpenShift Engineer

We are seeking an OpenShift Engineer, L1Support to provide first-level operational support for enterprise RedHat OpenShift / Kubernetes environments. This is an infrastructure andplatform operations role. The engineer will support daily monitoring,incident triage, basic troubleshooting, operational checks, user accesssupport, and escalation of platform issues to L2/L3 teams. The ideal candidate should havehands-on exposure to Linux systems, OpenShift/Kubernetes operations, containerplatforms, networking basics, monitoring tools, and production supportprocesses. Key Responsibilities Provide L1 operational support for Red HatOpenShift / Kubernetes platforms. • Perform daily health checks on OpenShift clusters, nodes, pods, operators, routes, storage, and platform services. • Monitor cluster availability, resource usage, alerts, and workload status using Prometheus, Grafana, Alertmanager, ELK, Splunk, or equivalent tools. • Perform first-level troubleshooting for common platform issues, including: • • Pod failures • CrashLoopBackOff • Image pull errors • Node resource pressure • Route / ingress access issues • DNS-related issues • Persistent volume mount issues • Certificate expiry alerts • Basic authentication or access issues • Support routine platform operations such as: • • User and group access requests • Namespace / project checks • Pod restarts and rollout validation • Log collection • Basic YAML review • Alert validation • Evidence collection for incidents and changes • Escalate complex issues to L2/L3 platform teams with clear initial findings, logs, timestamps, affected components, and business impact. • Support planned changes, maintenance windows, patching activities, upgrades, and deployment validations under guidance from senior engineers. • Work with application, DevOps, infrastructure, network, security, and vendor teams to coordinate issue resolution. • Maintain operational documentation, SOPs, runbooks, shift handover notes, and knowledge base articles. • Follow enterprise incident, problem, change, and service request processes. • Participate in shift-based support, standby, or rostered operations where required. Required Skills &Experience 2 to 4 years of hands-on experience ininfrastructure, Linux, Kubernetes, or OpenShift platform operations. • Hands-on working knowledge of Red Hat OpenShift or Kubernetes operations. • Basic Linux system administration and command-line troubleshooting skills. • Understanding of container concepts using Docker, CRI-O, or containerd. • Familiarity with Kubernetes/OpenShift core objects, including: • • Pods • Deployments • ReplicaSets • Services • Routes / Ingress • ConfigMaps • Secrets • PersistentVolumeClaims • Namespaces / Projects • Nodes • Basic OpenShift CLI and Kubernetes CLI usage, including oc and kubectl. • Ability to read and understand YAML manifests. • Basic troubleshooting experience using commands such as: • • oc get • oc describe • oc logs • oc events • oc adm top • oc rollout status • oc get nodes • oc get co • Basic understanding of OpenShift cluster components such as: • • Control plane • Worker nodes • Operators • Router / ingress • Registry • Monitoring stack • Familiarity with monitoring and alert handling using Prometheus, Grafana, Alertmanager, ELK, Splunk, or similar tools. • Basic networking knowledge, including DNS, IP addressing, load balancers, HTTP/HTTPS, TLS certificates, routes/ingress, and firewall concepts. • Basic storage knowledge, including PersistentVolumes, PersistentVolumeClaims, StorageClass, NFS, block storage, or object storage. • Experience in production support, operations, incident handling, or daily system health checks. • Ability to collect logs, evidence, and initial findings for escalation. • Basic scripting ability using Shell or Python is advantageous. • Strong troubleshooting, analytical, and communication skills. Preferred Qualifications Experience supporting OpenShift in enterprise,banking, telecom, government, or regulated environments. • Exposure to Red Hat OpenShift 4.x. • Exposure to VMware, bare metal, or cloud-hosted OpenShift environments. • Basic understanding of AWS, Azure, or GCP infrastructure. • Exposure to CI/CD tools such as Jenkins, GitLab CI, Argo CD, or Tekton. • Familiarity with GitOps concepts. • Basic understanding of certificates, secrets, image registries, and container image scanning. • Practical experience with ITIL processes such as incident, problem, change, and service request management. • Red Hat certification such as RHCSA, EX180, EX280, or equivalent is an advantage.