Operations & Business Support Intern

About Us: H.I.S. Singapore is part of a global network dedicated tocreating "Kokoru Odoru" (heart-fluttering) experiences. Beyond travel and tourism, we are passionate about bringing the unique flavours of the region to life. Our brand, Super Sister Durians, located at the iconic Esplanade Mall, specializes in authentic, premium durian delicacies like Merlion-yaki and durian paste, sourced directly from the Rau Highlands. We are looking for an energetic and hands-on Operations & Business Support Intern to help us manage the daily flow of our kiosk and contribute to the growth of our brand. Work Duration: 3 - 6 months Working Hours: Mon-Fri (flexible hours as per agreed roster) Key Responsibilities 1. Inbound Travel Operations Support (50%) • Assist in preparing and updating daily tour schedules. • Coordinate tour guide assignments and confirmations. • Conduct final booking checks before tour departures. • Liaise with hotels, transport providers, restaurants, and suppliers. • Monitor tour operation timelines and ensure smooth execution. • Assist in handling operational enquiries and follow-ups. 2. Durian & Seasonal LogisticsSupport (30%) • Assist in processing fresh durian and durian paste orders. • Coordinate customer orders and delivery arrangements. • Support mooncake campaign logistics and fulfilment activities. • Track inventory movements and update stock records. • Maintain order status reports and delivery schedules. 3. Administrative & BusinessSupport (20%) • Perform data entry and maintain operational records. • Prepare simple reports and spreadsheets. • Assist in documentation and filing. • Support customer enquiries through WhatsApp, email, and social media channels. • Assist with ad-hoc projects and business activities. Requirements Must-Have Qualities ✔ Strong sense of responsibility and ownership ✔ Good communication and coordination skills ✔ Ability to multitask and work in a fast-paced environment Qualifications • Currently pursuing or recently completed Diploma/Degree in: Tourism & Hospitality, Business Administration, Logistics & Supply Chain, Marketing, or other related disciplines Technical Skills • Microsoft Excel / Google Sheets • Microsoft Word • Email and WhatsApp communication Bonus Skills • Ability to communicate in English and Mandarin (in order to converse with our Chinese speaking clientele (tour grops from China, Hong Kong and Taiwan) • Canva design skills • Familiarity with Xiao Hong Shu, TikTok, or social media platforms • Customer service experience What You Will Gain • Exposure to travel and tourism operations • Experience in retail, wholesale, and logistics coordination • Real-world business operations experience in an SME environment • Opportunity to work closely with management and gain cross-functional business knowledge • Hands-on involvement in seasonal campaigns and product launches Ideal Candidate We are looking for someone who: • Is highly organised and dependable. • Takes initiative and follows through on tasks. • Enjoys problem-solving and coordination work. • Learns quickly and adapts to changing priorities. • Has a positive attitude and is willing to support different areas of the business. If you enjoy operations, coordination, and learning how a growing business runs behind the scenes, we'd love to hear from you.