Operations, Sea Freight, Export Operations

Key Tasks ·       Registration of shipments into the forwarding system CW1 and TMS on time and accurately ·       Update all systems - internal/ external with shipment data ·       Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc. ·       Ensure all security arrangements and procedures are met ·       Verification of the completeness and accuracy of all forwarding documents ·       Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met ·       Obtain dangerous goods approval from carrier where necessary ·       Work and Monitor Permit Declaration activity with permit declaration vendor ·       Coordination of customer booking requests at origin and destination (call forward) ·       Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices). ·       Correspond and follow up on emails. ·       Follow cargo/shipment irregularity handling procedures ·       Escalation of all impediments to processing to direct reporting manager. ·       Adherence to customer specific SOPs. ·       Communicate all cargo related incidents to customer service/ external brokerage house(short shipment, damages, misrouted, missed vessel) ·       Adherence to Global standard processes /procedures and to Corporate Standard &Governance policies. ·       Participate in company projects and initiatives as required ·       Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo ·       Engage and initiate discussion with local and regional procurement on rates and space ·       Backup for the other team members as when necessary ·       Sorting and uploading documents into eDoc. ·       Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers ·       Verify vendor/intercompany invoices and raise disputes for incorrect invoices ·       Ensure shipment costs are updated correctly in CW1 ·       Ensure timely invoices of shipment as per company KPI ·       Handle invoice disputes or queries in a timely manner ·       Monitor and update respective sale personnel on the validity date of all customers’ quotations ·       Any other job-related tasks assigned by the superior. ·       Adherence to the Code of Conduct policy of the DSV Group Competency ·       Functional know-how in Customer Service Exports ·       Operational know-how (Document Processing Ocean) ·       Operational Understanding (Customs Clearance) ·       Understanding of DSV Export / Import Products ·       Understanding of legal/regulatory/statutory environment ·       Business acumen ·       Microsoft Office 

 Experience& Education ·       With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling ·       Intermediate to advanced MSO applications