About this role
Key Tasks · Registration of shipments into the forwarding system CW1 and TMS on time and accurately · Update all systems - internal/ external with shipment data · Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc. · Ensure all security arrangements and procedures are met · Verification of the completeness and accuracy of all forwarding documents · Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met · Obtain dangerous goods approval from carrier where necessary · Work and Monitor Permit Declaration activity with permit declaration vendor · Coordination of customer booking requests at origin and destination (call forward) · Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices). · Correspond and follow up on emails. · Follow cargo/shipment irregularity handling procedures · Escalation of all impediments to processing to direct reporting manager. · Adherence to customer specific SOPs. · Communicate all cargo related incidents to customer service/ external brokerage house(short shipment, damages, misrouted, missed vessel) · Adherence to Global standard processes /procedures and to Corporate Standard &Governance policies. · Participate in company projects and initiatives as required · Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo · Engage and initiate discussion with local and regional procurement on rates and space · Backup for the other team members as when necessary · Sorting and uploading documents into eDoc. · Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers · Verify vendor/intercompany invoices and raise disputes for incorrect invoices · Ensure shipment costs are updated correctly in CW1 · Ensure timely invoices of shipment as per company KPI · Handle invoice disputes or queries in a timely manner · Monitor and update respective sale personnel on the validity date of all customers’ quotations · Any other job-related tasks assigned by the superior. · Adherence to the Code of Conduct policy of the DSV Group Competency · Functional know-how in Customer Service Exports · Operational know-how (Document Processing Ocean) · Operational Understanding (Customs Clearance) · Understanding of DSV Export / Import Products · Understanding of legal/regulatory/statutory environment · Business acumen · Microsoft Office Experience& Education · With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling · Intermediate to advanced MSO applications
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