Ops-Tech System Engineer (Checkpoint Operations)

Job Scope• Deployed to HQ and stationed on-site with operation units to provide immediate technical expertise support. • Oversee all systems in ICA land checkpoints, including ICT, non-ICT, B&I (Biometrics & Identification), and platform systems. • Provide support to bridge the gap between technology deployment and real-world operational needs. • Manage the entire lifecycle of “Ops-Tech” systems from initial scope to deployment and maintenance at the frontline. • Serve as the primary point-of-contact for ICA on operations, project management, and governance matters to ensure seamless system integration. • Oversee the installation, testing, and integration of new technologies into existing infrastructure. • Track asset management (from deployment to disposal), manage contracts/licenses, and ensure vendors meet Service Level Agreements (SLAs). • Ensure systems adhere to prevailing policies and Instruction Manual standards. Work with auditors and manage incident reporting and root cause investigations. Qualifications• Bachelor’s or Master’s Degree in Engineering (Electrical, Electronic, Mechanical), Computer Science, or Information Technology. • Engineer – 0-3 years of relevant experience in engineering, IT, or related fields. • Lead Engineer – 5+ years of relevant experience in engineering, IT, or related fields. • Track record in medium to large-scale system deployment and management. Skills and Experience • Experience in operations management, project management, or systems sustainment, preferably within a 24/7 operational environment. • Strong knowledge in IoT sensors, network and system integration, ICT infrastructure construction, or system administration. • Strong problem-solving skills with the ability to work independently without close supervision. • Excellent stakeholder management skills with the ability to work with internal and external parties. Contract duration: • From Jul 2026 to Mar 2027 (9 months). • With option to extend from Apr 2027 to Jun 2027 (3 months), depending on job requirement. Working hours: • Morning Shift: 10:00am – 10:00pm (report at least 30 mins earlier) • Night Shift: 10:00pm – 10:00am (report at least 30 mins earlier) (12-Hour shift pattern with 7x Day + 7x Night shifts per 28 Days Cycle, inclusive of weekends and public holidays) Location: Stars Avenue / Woodlands Checkpoint (main) / Tuas Checkpoint EA License No.: 96C4864 Reg. No.: R26161270 JOEY TAY YI TING