About this role
Overall Job Objectives We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction. Core Responsibilities • Host and greet guests in a warm and friendly manner. • Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate. • Provide a high standard of service through attentive and engaging guest interaction. • Adhere to all operational procedures and suggest improvements for service efficiency. • Maintain proper grooming and represent the brand professionally. • Understand and operate POS/ordering systems to ensure smooth service. • Address guest concerns promptly and escalate issues to the immediate superior for quick resolution. • Assist the Outlet In-Charge in promoting specific menu items or services. Job Specifications • No prior experience required — fresh entrants are welcome to apply! • With Good communication skills • Able to work independently and demonstrate positive energy. • Friendly, outgoing, and dedicated to delivering outstanding customer service. • Flexibility to work shifts, including weekends and public holidays, based on business needs. Key Deliverables • Greet and host guests warmly while ensuring exceptional customer service and satisfaction. • Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them. • Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively. • Escalate guest issues to superiors promptly and suggest service improvements where possible. • Represent the brand with professional grooming and positive interaction. Benefits of the role • Career Progression • Working location will be premium location at Orchard area • Collaborative and inclusive work environment that values creativity and innovation. • Opportunity to work on diverse projects across various industries. INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family. . If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you. . You may visit our website to learn more about us: https://initia.sg/ APPLY NOW!
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