Parts Coordinator (Aftermarket sales) #EAT

Responsibilities 1.     Sales Support & Order Management •   Prepare accurate and timely quotations for generator spare parts based on customer and distributor requests •   Process sales orders in SAP (or equivalent system) and ensure proper order tracking through to delivery •   Monitor order status, backorders, and fulfilment timelines; proactively follow up on delays •   Coordinate with supply chain and logistics teams to ensure on-time shipment 2.Distributor & Customer Coordination •   Serve as the primary contact point for distributor enquiries on parts availability, pricing, and delivery •   Support distributors in identifying correct parts using parts manuals, BOMs, and technical documentation •   Provide guidance on lead times, alternatives, and supersessions when required •   Ensure high responsiveness and professional communication aligned with OEM standards 3. Pricing& Commercial Support •   Maintain parts pricing structure, discount levels, and quotation consistency •   Support updates of parts price lists and SAP pricing uploads where applicable •   Work closely with sales managers to ensure competitive pricing and margin control •   Assist in commercial negotiations by providing cost, lead-time, and availability inputs 4.Technical Coordination •   Liaise with service and engineering teams to validate part numbers and application suitability •   Support troubleshooting by identifying parts required for maintenance, overhaul, or repair jobs •   Assist in preparing parts lists for service projects, contract maintenance, and retrofit activities 5.Inventory & Demand Planning Support (Good to have) •   Monitor fast-moving and critical spare parts demand trends •   Provide input for stocking strategy to ensure parts availability for key distributors •   Coordinate with warehouse teams to manage stock allocation and urgent requests 6.Reporting & Performance Tracking •   Track parts sales performance, backlog, and order fulfilment KPIs •   Prepare monthly reports on parts sales, quotation conversion rate, and service support activities •   Highlight risks (e.g. stock shortage, shipment delay) and recommend mitigation actions Performs any other parts sales and aftermarket duties as and when assigned Qualifications /Requirements ·       Diploma or Degree in Mechanical Engineering or equivalent ·       2–5 years of experience in parts sales, aftermarket support, or customer service (preferably in genset, heavy equipment, or industrial engines) ·       Experience working with distributors in regional markets is preferred ·       Good understanding of spare parts identification and technical documentation ·       Proficiency in SAP or ERP systems (order processing, pricing, inventory) ·       Detail-oriented with strong accuracy in quotations and order handling ·       Ability to work under pressure and manage multiple priorities ·       Customer-focused mindset with proactive problem-solving approach ·       Strong coordination and communication skills across cross-functional teams For interested candidates, please send your updated resume: Email: angelateh@recruitexpress.com.sg Angela Teh Ling Wei ‍ (CEI No.R1104464) Recruit Express Pte Ltd EA License No. 99C4599