Pastoral Support Officer

Job Description: Pastoral Support Officer (PSO) Role Purpose The Pastoral Support Officer (PSO) plays a key role within the Student Management Committee in supporting students with additional needs, including guiding students presenting behavioral issues. This work is done in close partnership with School Leaders and Middle Managers in the Student Development Team, as well as with teachers, the Student Manager, and Student Development Officer. Key Responsibilities 1. Support School’s Student Management and Development Operations Lead investigations into cases of student misconduct. Recommend and implement follow-up actions for misconduct in line with school policy, with application of Restorative Practice. Support teachers in managing students’ behavioral and peer-relationship issues, including coaching of students. Partner parents/guardians on issues of student misconduct to align follow-up and support at school and at home. Partner external agencies, including the Singapore Police Force, the Ministry of Social and Family Development, and Family Service Centers, for complex cases. Serve as first responder for student management incidents, including disruptive classroom behavior. Supervise students placed on student management and development programs (e.g. detention; in-school suspension; corrective work; GEAR-UP) and guide students through coaching during those programs. •Review disciplinary trends and suggest proactive character development initiatives to the Student Development Team. •Leverage the school’s Student Activities Centres for student guidance programmes. 3. Administrative & Integrated Support •Maintain detailed case files on student interventions to ensure continuity of care. •Provide other support as required by School Leaders. Job Requirements Candidate should be able to balance the "firmness" of discipline with the "warmth" of developmental support, with the following criteria: Requirement Traits-Patience and a genuine passion for student mentorship. Soft Skills. Strong conflict resolution skills and the ability to remain calm under pressure. Possess very good interpersonal and communication skills for engaging with students and parents Experience Shall have minimum 3 years of experience working with youth, preferably in an educational or social service setting. Technical-Proficient in Microsoft Office for reporting and tracking student progress. Education-Shall have minimum Diploma qualifications Contract period: 01 July 2026 to 30 June 2027 Work location: West Singapore Personnel to be deployed at the following hours: Mondays to Fridays: 9:00 am to 6.00 pm This is an outsource role If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Leticia at leticia.liow@rmagroup.com.sg | 64941530  All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified. “This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.