Retail Customer Service Assistant

Company Overview Lyk Mobile Repair started in 2014 in Singapore, evolving from a retail phone shop to a professional repair center. It pioneered Doorstep onsite repairs, providing reliable mobile device fixes with top service and competitive pricing across three locations. Job Summary You will provide customer service by registering devices for diagnostics, assisting with enquiries, coordinating device check-ins, and delivering timely updates to customers, supporting smooth repair operations. Responsibilities • Greet customers warmly to create a positive and welcoming experience • Register customer devices accurately for diagnostic assessment to ensure proper tracking and repair processing • Respond clearly and promptly to customer enquiries about repair services and procedures • Coordinate device check-in procedures and communicate follow-up updates professionally to keep customers informed • Perform additional duties as assigned to support daily repair center operations efficiently • Participate actively in training sessions to enhance skills and improve service quality Preferred competencies and qualifications • Communicate clearly and provide attentive customer service to engage effectively with customers • Maintain a friendly, polite, and approachable demeanor to build customer trust • Demonstrate punctuality and responsibility in completing daily tasks reliably • Show willingness to learn new skills and adapt by stepping out of comfort zones • Follow instructions carefully and collaborate well within a team environment Other Information • Working Hours: 11am – 9pm • Location: Tai Seng (near MRT) • Saturday, Sunday & Public Holiday • $10.50/hour • Availability on weekends and public holidays