Senior Application Support Engineer (Enterprise Systems) – 12 months contract

Job Summary We are looking for a Senior Application Support Engineer with strong experience supporting enterprise applications in complex production environments. The ideal candidate should have hands-on experience in UNIX/Linux, Oracle/SQL-based applications, incident management, and production support within banking, financial services, or large enterprise environments. Key Responsibilities • Provide L2 production support for enterprise-critical applications • Investigate and resolve production incidents, batch failures, and application issues • Perform root cause analysis and coordinate with development/infrastructure teams for permanent fixes • Support application deployments, change activities, and post-release validation • Monitor application and batch performance using enterprise monitoring tools • Handle on-call support activities and critical incident escalations • Ensure SLA compliance for incidents and service requests • Work closely with stakeholders, support teams, and business users Mandatory Skills • 5+ years of experience in Application/Production Support • Strong hands-on experience in UNIX/Linux environment • Strong SQL and Oracle database troubleshooting experience • Experience in Shell Scripting and batch job monitoring • Hands-on experience with tools such as ServiceNow, JIRA, Splunk, Grafana, Netcool, or similar enterprise monitoring tools • Experience handling high-priority production incidents in enterprise environments • Good understanding of Incident, Problem, and Change Management processes • Experience working in 24x7 production support model Preferred Background • Experience supporting banking, telecom, or financial applications • Exposure to enterprise-scale production environments • Ability to coordinate with offshore/onshore teams