IT Infra Engineer (12-month Contract)

Roles & Responsibilities • Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs)  • To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices  • Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration.  • Assist project Service Delivery Manager on managing the day-to-day Operations management.  • Analyze system performance and makes recommendations for optimization  • Ensure that the production environment is highly available per the needs of the business and  • established Service Level Agreements.  • Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for  • successful resolution of issues and incidents  • Review Incident Report  • Participate in the upgrade/patching planning and execution of the Middleware software  • Ensure adherence to applicable Change and Release Management processes.  • Develop technical documentation and procedure on monitoring, performance.  • Regular projects reporting update to SDM & any other duties as and when assigned  • Lead problem determination on system errors or malfunctions, and works with the application  • team/supplier to identify, diagnose and rectify the problem.  • Performs capacity study to analyze current resource utilization and estimates future requirements.  • Monitoring system to ensure high availability and optimal performance  • Update documentation of work  Requirements • Windows system administration background is required  • Strong VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V  • Familiarity with VMWare automation (VRA,VRO)  • Hands-on knowledge in Shell, Perl, Python or PowerShell  • Familiarity with automated security patch and vulnerabilities management.  • Experience planning and setting up project environments across development, QA and production  • Experience in software-defined infrastructure software stack  • Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers  • VCP certification is a definite plus  • AWS Certified  • Familiarity with the Government Data Centre (GDC) on boarding process  • Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance  • Qualified in ITIL or similar qualification in Service Management is preferred