Senior Solution Engineer

The Senior Solutions Engineer is the technical anchor of the Solutions Engineering team, combining deep hands-on expertise with a leadership mandate. You provide mentorship and guidance to Solutions Engineers, help standardize solution delivery practices, and serve as the decision-making authority for technical matters when the Engineering Manager is unavailable. You operate with a high degree of autonomy while remaining aligned with engineering leadership on strategic priorities. Key Responsibilities • Team Guidance & Mentorship: Coach and support Solutions Engineers on complex customer engagements, technical approaches, and professional development • Delegated Decision-Making: Exercise independent judgment on technical decisions, customer escalations, and prioritization in the absence of the Engineering Manager, within agreed scope and boundaries • Solution Architecture: Lead and review solution designs for high-complexity or high-impact customer engagements, setting the technical bar for the team • Standards & Playbooks: Define and maintain solution engineering standards, reusable templates, and best practice documentation for the broader team • Escalation Handling: Act as the primary escalation point for Solutions Engineers facing technical blockers or ambiguous customer requirements • Cross-Functional Liaison: Represent the Solutions Engineering team in cross-functional discussions with Product, Customer Success, and Field CTO/SMEs when the Engineering Manager is unavailable • Quality Review: Review and approve solution proposals, PoC outcomes, and technical specifications produced by Solutions Engineers • Onboarding: Lead the technical onboarding of new Solutions Engineers, ensuring ramp-up on tools, processes, and customer environments • Feedback Loop: Consolidate field insights from the team and surface patterns, gaps, and improvement opportunities to the Engineering Manager and Product Required Qualifications • 4-8 years of solution engineering, systems engineering, or technical consulting experience • Excellent communication and presentation skills • Ability to translate complex technical concepts for non-technical audiences • Experience with enterprise customer environments • Project management and organizational skills • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) Preferred Qualifications • Cloud platform certifications (AWS, Azure, GCP) • Experience with enterprise architecture and design patterns • Familiarity with agile methodologies • Track record of successful customer implementations • Experience with technical sales or pre-sales engineering Understanding of customer business models and industry challenges Competencies • Technical expertise and continuous learning • Customer empathy and business acumen • Communication and presentation skills • Problem-solving and analytical thinking • Collaboration and teamwork • Attention to detail and