Senior Systems Support Engineer

Location-North East Minimum Requirements • At least 6 years of relevant experience Responsibilities (including but not limited to): Perform all responsibilities of Systems Support Engineers and Systems Administration support for the following: 1. Directory Services Management • Administer Microsoft Active Directory, Azure AD, Azure AD B2C, AWS AD, Huawei AD • Create/update/deploy GPOs • Promote/demote Domain Controllers • Conduct AD health monitoring 2. Cloud Administration • AWS: EC2, S3, Lambda, Cloud Watch, IAM, Workspaces, SNS, Certificate Manager, FSx, Storage Gateway • Azure: Azure AD / B2C, Azure VMs • c. Huawei Cloud: ECS, ELB, OSS 3. Microsoft 365 Administration • Exchange Online, Teams, OneDrive, Intune, license assignments 4. Backup Systems Management • Server, database, Exchange Online, SharePoint Online backups • Extend backups to on-prem storage • Reporting, troubleshooting, and remediation 5. SCCM and Intune Administration • Create/schedule patch deployments and application packages • Perform maintenance and fault remediation 6. Systems Monitoring • Manage monitored items including metrics and alert thresholds based on requirements 7. Logging & Security Systems • Ensure logs are collected and reviewed (i.e. Splunk, etc.) • Identify and remediate anomalies 8. Storage & Endpoint Security • Manage SAN/Cloud storage • Maintain endpoint protection platforms (i.e. Sophos, Trend Micro) 9. Privileged Access Management • Configure and maintain PAM system 10. Infrastructure Operations • Participate in projects and provide recommendations • Conduct regular account and access reviews • Ensure compliance with internal policies, guidelines and procedures 11. Documentation & SOPs • Maintain updated documentation, runbooks, inventories 12. Troubleshooting & Escalation • Perform end-to-end technical troubleshooting • Escalate to vendors (Microsoft, AWS, Huawei, etc.) or to SIT when required 13. Disaster Recovery • Participate in DR exercise activities If the requirement matches with your profile, kindly share your updated CV/resume to Aparna at aparna@wshexperts.com.sg.