Customer Service Executive (Corporate Banking) (1-Year)

About the CompanyA leading international financial institution providing comprehensive banking solutions. About the Job• Customer Experience: Act as a primary liaison to deliver seamless, end-to-end service and resolve client inquiries or disputes. • Operational Support: Partner with Relationship Managers and Operations teams to facilitate account openings and prepare necessary business documentation. • Account Management: Manage the full lifecycle of client accounts, including signature verification, fund remittances, and account closures. • Transaction Processing: Monitor and execute various banking activities such as term deposit rate fixing, transaction tracking, and handling exceptions. • Administrative Coordination: Oversee the distribution of monthly statements, transaction advices, and physical mail correspondence. • Credit & Lending Services: Verify credit limit availability and prepare instructions for loan drawdowns, rollovers, and repayments. • Digital Support: Manage e-banking service applications and assist clients with technical requests like password resets. • System Integrity: Log all service interactions accurately within the internal database to ensure thorough follow-up. • Governance: Update departmental manuals, policies, and procedures to maintain operational compliance. • Reporting: Generate daily reconciliations for specialized services and produce ad-hoc reports as required. Skills and Requirements• Education: Possession of a Diploma or Degree in a related field. • Experience: Proven background in banking operations and service delivery. • Knowledge: Familiarity with banking products, internal systems, and regulatory reporting standards. • Technical Proficiency: Competent in Microsoft Office Suite applications. To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)