Software Developer (Salesforce)

RESPONSIBILITIES • Design, build, and deploy scalable applications using Salesforce platform technologies, including OmniStudio, Apex, and Lightning Web Components. • Leverage low-code/no-code capabilities within Salesforce (e.g., Flow, Process Builder, App Builder) to automate and streamline business processes. • Collaborate with business analysts, product owners, and stakeholders to translate complex business requirements into clear technical specifications. • Work across Salesforce Service Cloud / PSS to enhance customer service operations, including case management, digital channels, and knowledge base setup. • Design and implement API integrations with third-party systems and internal tools; manage authentication, data mapping, and performance optimization. • Participate in agile development processes, including sprint planning, backlog grooming, and daily stand-ups. • Conduct thorough unit testing, integration testing, and support UAT to ensure high-quality, reliable delivery. • Maintain clear technical documentation, including architecture diagrams, design specifications, and support materials. • Apply creative problem-solving and out-of-the-box thinking to identify technical solutions that meet business goals while maintaining scalability and performance. EXPERIENCE AND SKILLS NEEDED • Bachelor’s or Diploma in Computer Science, Software Engineering, Information Systems, or a related discipline. • 3+ years of hands-on experience with Salesforce, specifically in Service Cloud / PSS implementations. • Strong expertise in: • • Salesforce OmniStudio (FlexCards, Integration Procedures, DataRaptors, OmniScripts) • Apex, SOQL, Lightning Web Components (LWC) • Salesforce Platform API development and integration • Familiarity with Salesforce DX, Git, and modern DevOps practices. • Experience with third-party system integration (e.g., REST/SOAP APIs, middleware platforms like MuleSoft, Boomi, etc.) is a plus. • Proven ability to break down complex business needs into manageable technical components. • Excellent problem-solving skills with a proactive, innovative, and analytical mindset. • Strong interpersonal and communication skills; ability to work collaboratively in cross-functional teams. • Salesforce certifications such as: • • Platform Developer I / II • OmniStudio Developer • Service Cloud Consultant • Experience working in agile teams using Scrum/Kanban methodologies. • Exposure to CI/CD pipelines and tools such as Gearset, Copado, or Jenkins. • Familiarity with low-code/no-code platforms like Microsoft Power Apps, Mendix, OutSystems is a plus. • Exposure to mobile-responsive Salesforce apps and Salesforce mobile publisher features is an advantage.