Support Engineer (Application Operations & Production Support)

Role OverviewWe are partnering with our client to hire an experienced Support Engineer to ensure the stability, performance, and availability of critical applications across production and non-production environments. This role focuses on end-to-end application support, incident management, and operational reliability, supporting both legacy systems and a modern cloud transformation landscape. Employment Type: 1-Year Contract Key Responsibilities• Monitor system performance to ensure optimal application operations and stability • Manage and resolve incidents, problems, and service requests within SLA timelines • Provide L1, L2, and L3 application support across business-critical systems • Perform troubleshooting, diagnosis, and resolution of technical issues • Conduct root cause analysis and contribute to problem management activities • Carry out system maintenance activities and minor enhancements where required • Ensure high system availability, reliability, and operational uptime • Communicate incident status, risks, and progress updates to stakeholders clearly and timely • Develop, maintain, and improve operational procedures and support documentation • Ensure adherence to IT governance, security, and audit requirements • Maintain accurate logs, reports, and operational records Technology LandscapeYou will be supporting systems within a transformation environment: • Current Environment: Sybase databases, Java-based applications • Target Environment: Microsoft Azure (GCC), Azure SQL, .NET-based applications This role provides exposure to both legacy operations and modern cloud-based application support. Required Skills & Experience• Proven experience in application support or IT operations engineering • Strong incident management and troubleshooting capabilities • Good understanding of ITIL processes (Incident, Problem, Change Management) • Familiarity with cloud platforms (preferably Microsoft Azure) • Strong communication and stakeholder management skills • Ability to work in fast-paced production support environments Preferred Experience• Experience supporting enterprise-scale or government systems • Exposure to 24/7 operational or shift-based support environments • Experience working with monitoring, logging, or alerting tools • Experience managing vendors or third-party support teams All information will be kept strictly confidential. Only shortlisted candidates will be contacted. TALENT PULSE PTE. LTD. EA License No: 25S2956