System Administrator (Network Operations Center)

Overview of the Role The System Administrator will operate as a Level 1 / Level 1.5 support role in a 24x7 enterprise environment (on 12 hour shifts), responsible for proactive monitoring, initial diagnosis and escalation of incidents. Responsibilities: 
 • 24x7 (on 12-hour shifts) monitoring Dashboard and Alerts/Incident escalation. • Administration and management of IT Infrastructure and Data Centre support, including basic systems, network, database and application support. • Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana). • Respond to the incoming alerts (system triggered, e-mail etc.) : Assess incoming alerts to understand their severity, and impact before escalating. • Log, update and manage incidents, requests and changes in ITSM tools (ServiceNow). • Perform basic health checks, service restarts and routine operational task. • Follow documented support procedures for incident management, which include identifying and determining the root cause and resolving the incident or escalate to the appropriate resolver group according to SLA (Service level Agreement). • Maintenance of technical documentation (for NOC/Network Operations Center) of processes and procedures used throughout normal operations. Requirements: • Willing and able to perform 12-hour Shift Work including weekends and public holidays (on rosters). • Diploma in Electrical / Electronic / Computer Engineering / Information Systems. • Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix Systems administration. • Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification. • Customer-oriented, patient, meticulous and a strong team player. • Strong & effective communication and interpersonal skills with desire to work as part of a team. • Aptitude to learn and pick up new skillsets in Systems and Network related Technologies as part of career progression and advancement.