Training Admin Executive (AL)

Job Description - To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes. - Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment). - Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system. - Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day. - Ensure that enrolment and attendance via TPG is captured promptly. - Any other Ad-Hoc duties that are training administration related Requirements - ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management. - Good communication skills, both written and spoken. - Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance. - Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions. - Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly. - A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work. - Adaptable, receptive to change and able to thrive in a fast-paced environment. WFO in Paya Lebar M-F: 8.30am - 6.00pm 2-year contract