*Urgent * 1 Year Contract Fraud Operations (Banking Sector) - ($4000-$4500) #NJE

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required. • Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services. • Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions • Conduct transaction verification and customer confirmation calls to validate suspicious activities. • Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection. • Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements. • Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours. • Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary. • Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures. • Handling of lost reporting calls, Scam/Fraud reporting calls and merchant calls. • Support in Cards Authorisation function Joy Yeow Zhi Qian (CEI Registration No: R2096261) Recruit Express Pte Ltd(EA Licence No: 99C4599)