1 Year Contract Customer Service Officer, Live Chat (Insurance) (Up to $3800) #NJE

• Attend to customer and financial representative enquiries via phone and live chat professionally and promptly. • Resolve complaints and issues at the first touchpoint wherever possible. • Maintain accurate records of interactions in the CRM system. • Ensure timely follow-up on enquiries and escalate when necessary. • Assess appeals and provide recommendations to management. • Support additional duties during operational needs or peak periods. Joy Yeow Zhi Qian (CEI Registration No: R2096261) Recruit Express Pte Ltd (EA Licence No: 99C4599)