1 Year Frontline Customer Service - Insurance (Up to $3800) #NKA

Location: PLQ/Raffles Place Duration: 1 year contract Working Hours: Mon - Fri, 9 - 6 Salary: Up to $3800 + 1 month bonus Job Responsibilities: • Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time; • Ensure unresolved issues over the counter are promptly followed up within stipulated time; • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners; • Provide excellent customer service experience; • Manage customer feedbacks/complaints with a good closure within the operational turnaround time. • Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and CallCentre;  • May be rotated amongst the different Service Centres; • Undertake projects or other responsibilities as assigned Job Requirements: • Minimum GCE ‘A’/ Diploma/ Degree holder in any field with customer service experience • Applicants with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous. • Applicant must be comfortable to work in Frontline Environment • Proficient in MS Office applications Excel and Word Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd