About this role
Location: Eunos Duration: 12 months contract Working Hours: Mon - Fri, 9 - 6 Salary: Up to $3800 + 1 month bonus Job Responsibilities: • Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner • Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system • Ensure effective and timely follow-up as promised to customers / financial representatives • Assess appeals and put up recommendation to Managers/Head/HOD • Perform additional or overtime duties during operational exigencies when required • Assist with ad-hoc initiatives/projects when delegated by management Job Requirements: • Minimum Diploma/degree with relevant experience Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd
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