6 Month Contract to Perm Patient Liaison Officers #HGN

Job Responsibilities • Support all enquiries from private patients, external and internal stakeholders • Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met • Arrange admissions and act as the single point of contact for patients, doctors and internal stakeholders • Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs • Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity) • Support initiatives to provide go-the-extra-mile service to patients and NOKs • Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary • Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey • Support direct admission and air evacuation • Ensure patient information is updated in an accurate and timely manner • On rotation for 24/7 on-call duties • Identify service gaps and escalate to supervisors to bridge the identified gaps • Propose and implement improvement projects to raise productivity as well as to achieve faster, better, cheaper and safer patient care • Support in the collation of operational and management reports and generation of statistics when required • Promote and establish collegiality and effective teamwork within the hospital • Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices • Assist to carry out any other duties assigned Requirements: • 'O'/'A' Levels/Diploma • At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles All Interested candidates are invited to email your resume in MS Word format to: nerissa.goh@recruitexpress.com.sg Please include your full working experience, education background, notice period, expected salary. Nerissa Goh Jia Ying (R21103899) Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599 Recruiter's ref code: #HGN We regret to inform that only suitable candidates will be shortlisted for an interview.