Business Analyst(Contract)

Position Summary As a Business Analyst in the Transformation Division, you will support the delivery of digital solutions by working closely with business, product and technology teams. You will help to understand business needs, document requirements and support the implementation of solutions that improve internal processes and user experience. This role provides opportunities to gain hands-on experience in business analysis, stakeholder engagement and digital product delivery. Key responsibilities Business Analysis & Solution Support • Work with stakeholders to understand business needs and documentrequirements (e.g. user stories, functional specifications, acceptancecriteria) • Support analysis of current processes and identify opportunities for improvement • Assist in developing business cases or proposals where required • Participate in discussions with product teams to understand feature priorities, recommend approaches that best meet business needs Requirement and Delivery Support • Support the requirements lifecycle—from gathering inputs to validatingrequirements with stakeholders • Assist in reviewing solution options and documenting recommendations • Support testing activities (e.g. preparing test cases, reviewing test outcomes, SIT/UAT) • Track issues and follow up on resolution Governance& Coordination • Work closely with internal teams and external vendors to support delivery activities • Assist in organising discussions, workshops and requirement walkthroughs • Support communication and coordination across stakeholders • Maintain documentation and ensure proper record of requirements and decisions • Track delivery progress and milestones • Support governance processes such as reviews and sign-off processes Qualifications & Experience: • Bachelor’s degree in computer science, Information Systems or related field • Understanding of end-to-end project or product delivery lifecycle • Strong analytical thinking and problem-solving skills • Good written and verbal communication skills • Ability to organise information and work across multiple stakeholders • Exposure to Agile or product-led delivery environments • Familiarity with tools such as Microsoft SharePoint (e.g. SharePoint), data analytics tool(e.g. Tableau Software) • Interest in digital transformation or process improvement