About this role
VM Migration Leadership & Delivery • Lead end-to-end VM migration activities from on-premise to Azure using tools such as Azure Migrate. • Plan and execute migration strategies, including rehost, replatform, and modernization approaches. • Ensure all migration phases (assessment, design, execution, validation, cutover, and stabilization) are delivered cohesively. • Identify dependencies, risks, and mitigation strategies for migration workloads. • Provide technical assurance, governance, and escalation support throughout the migration lifecycle. • Collaborate with application, infrastructure, and business teams to align migration outcomes with business objectives. Cloud & Infrastructure Engineering • Design and implement Azure Virtual Machine environments and hybrid networking solutions. • Support infrastructure modernization initiatives, including DR, backup, and high availability solutions. • Ensure best practices in performance, scalability, security, and cost optimization. Advanced Technical Support & Operations • Work independently with general direction to resolve escalated incidents and service requests within SLA timelines. • Provide fourth-level support for complex incidents and perform deep root cause analysis. • Proactively monitor, identify, and resolve issues before they impact services. • Act as an escalation point for critical client and business-impacting incidents. • Maintain accurate and timely ticket updates, ensuring proper documentation of resolution activities. Service Delivery & Process Excellence • Ensure delivery of contracted managed services outcomes and continuous service improvement. • Support, track, and document change implementation activities. • Proactively identify opportunities for automation and operational optimization. • Perform quality audits across processes, service experience, and ticket management. • Contribute to disaster recovery planning, testing, and execution. Collaboration, Leadership & Knowledge Sharing • Communicate effectively with cross-functional teams and stakeholders to ensure seamless service delivery. • Mentor and coach L1–L3 engineers, sharing knowledge and driving technical capability uplift. • Support project delivery activities within the technology domain as required. • Act as a subject matter expert across cloud and infrastructure domains. Interested applicants, please Email, fabianling@recruitexpress.com.sg Fabian Ling Tuong Liing R25129353 Recruit Express Pte Ltd EA Licence No: 99C4599 We regret that only shortlisted candidates will be contacted.
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