Customer Service & Policy Operations Executive (Insurance) (1 Year Contract) #NKC

Handle • end-to-end policy servicing and transactions via phone and email within service standards • Respond to customer enquiries and provide timely support • Process policy transactions, refunds, and receipting activities • Support credit control for commercial insurance policies • Ensure accuracy and efficiency in all pre-sales and after-sales service activities • Track and prepare monthly management reports and statements of accounts • Follow Standard Operating Procedures (SOPs) in daily operations • Collaborate with internal teams and external stakeholders (e.g. Underwriters, Claims, Finance, IT, Banks, and intermediaries) • Support process improvements and service enhancements to improve efficiency and customer experience • Assist in system testing and implementation of business requirements when needed • Work towards individual and team KPIs • Perform any other duties as assigned Interested applicants may email resume to kellychooi@recruitexpress.com.sg Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) We regret only shortlisted candidates will be contacted