OPUS IT SERVICES PTE LTD is hiring for a Customer Service Rep internship — a 12-month, on-site Operations role based in KAKI BUKIT AVENUE 1, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Direct Customer Interaction, Microsoft Excel, Contact Centre, Pivot Tables, and reports on spreadsheets are a strong fit.
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About this role
• Contact Centre Experience • Customer Service Skills • Ability to multitask / Willing to handle multiple service calls • Ability to handle difficult customers • Ability to draft a professional email response to a customer • Familiar with Excel ( vlookup, pivot table) to generate reports • Effectively bilingual ( English / Chinese) Eligibility: Local/ PR Employment Type: 2-year Contract (Renewable) Operating Hours • Monday to Friday: 8:30 AM – 8:30 PM • Saturday: 8:30 AM – 1:00 PM • Public Holidays: Off Work Schedule (Shift-Based) • Morning Shift: 8:30 AM – 4:30 PM • Afternoon Shift: 11:30 AM – 8:30 PM • Rotating between the 2 shifts
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