HIRING- Level 1 Desktop Engineer

Job Description & Requirements • Perform End User Support – Client Management • Perform troubleshooting for client platform related problems. • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. • Perform service request related to client platforms. • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. • Involve in client platform implementation/upgrade project. • Perform follow-up with vendor on replacement of hardware. • Perform asset management & update asset records. • Perform user account management (eg. Create password, reset & delete) • Perform local server administration to facilitate software distribution & patch management service. • Manage client platform implementation / upgrade project. • Ensure deliverables meet service level requirement. Propose and implement action plan when required. • Established facility management standards/best practices to ensure operation consistency across project / facility management teams. • Submit progress reports