HPC OPERATIONS SUPPORT ENGINEER

ROLESUMMARY The HPC Operations Support Engineer is responsible for providing day‑to‑day operational support for HPC environments, ensuring system stability, availability, and SLA adherence in production environments. KEYRESPONSIBILITIES · Monitor HPC cluster health, job execution, and resource utilization. · Provide L1/L2 user support for HPC incidents and service requests. · Perform routine operational checks, maintenance, and housekeeping tasks. · Support system upgrades, patches, and scheduled maintenance activities. · Manage HPC user onboarding, access, and quota administration. · Escalate complex issues to HPC Engineers as required. · Maintain operational documentation, SOPs, and runbooks. · Ensure adherence to SLAs and operational procedures. TECHNICALSKILLS & TOOLS · Linux administration (basicto intermediate) · Scheduler Operations: Slurm · Monitoring tools · ITSM Tools: ServiceNow, Remedy, Jira · Shell scripting (basic) SECURITY& COMPLIANCE · Follow operational security procedures and access controls. · Ensure compliance with ISO27001 and institutional standards. · Support audit activities and operational reporting. QUALIFICATIONS& EXPERIENCE · Degree/Diploma in IT, Computer Science, or related field. ·  2–5 years of experience in IT operations or system support roles. · Experience in SLA‑driven or 24x7environments preferred. PREFERRED(GOOD TO HAVE) · Exposure to HPC or scientific computing environments. · Experience supporting Linux‑based production systems. · Familiarity with batch processing or job scheduling environments.