Incident Manager (Cloud Migration)

The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager. Key Responsibilities • Track, manage, and coordinate migration-related incidents during cutover and post-migration phases. • Act as the central point of coordination for ongoing issues, escalations, and resolution tracking. • Facilitate incident triage calls with technical teams, vendors, and client stakeholders. • Monitor incident progress and ensure timely updates are communicated until closure. • Maintain incident logs, action trackers, and status reporting dashboards. • Escalate critical issues appropriately to ensure service restoration within agreed timelines. • Coordinate root cause analysis and post-incident review activities. • Provide regular operational updates to project leadership and stakeholders. • Support stabilization activities during hypercare periods following migration. • Provide backup support for Change Management activities during heavy pre-migration periods. Required Skills & Experience • Strong understanding of ITIL Incident Management processes. • Experience managing incidents in enterprise IT or migration environments. • Excellent coordination, communication, and stakeholder management skills. • Ability to manage high-severity incidents under pressure. • Familiarity with ITSM tools such as ServiceNow or equivalent. • Strong analytical and problem-solving skills. Preferred Qualifications • ITIL Foundation certification or equivalent. • Experience supporting migration cutovers or large-scale infrastructure/application transitions. Knowledge of operationalsupport and service restoration processes