About this role
• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level. • Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB. • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability. • Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. • Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. • Create and maintain comprehensive documentation for all implemented networks. • Assist in preparation of proposals and solution presentations. • Able to lead a team of network engineers (size). • Evaluates internal & external business environment to develop long-term strategy for the unit/organization • Applies business & financial knowledge to address business issues & drive the business. • Establishes & promotes effective business operations across multiple countries &/or regions & coordinates appropriately with the broader global business • Attain key certifications for partnership with key vendors.
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