About this role
Key Responsibilities • Develop and maintain project plans, timelines, milestones, and delivery schedules for Salesforce initiatives. • Partner with business stakeholders, product owners, and delivery teams to define scope, priorities, and success criteria. • Lead Agile delivery ceremonies such as sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives where applicable. • Track project risks, issues, dependencies, and resource requirements, and drive timely resolution or escalation. • Coordinate cross-functional teams including business analysts, developers, testers, administrators, and external partners to support successful delivery. • Monitor project progress, budget, and quality metrics, and provide regular status updates to stakeholders. • Support user acceptance testing, deployment planning, and post-go-live stabilisation activities. • Promote Salesforce platform best practices, governance standards, and continuous improvement across project delivery. Skills and Qualifications • Experience: Demonstrated experience managing enterprise technology or CRM implementation projects, including hands-on delivery oversight for Salesforce initiatives. • Salesforce knowledge: Good understanding of Salesforce platform capabilities like Service Cloud & Marketing Cloud • Project delivery: Working knowledge of project management approaches such as Agile, Scrum, SAFe, or Waterfall, depending on delivery needs. • Stakeholder management: Ability to communicate effectively with business stakeholders, technical teams, and project sponsors. • Tools: Experience using delivery and project tracking tools such as Jira, Azure DevOps, or Microsoft Project. • Good understanding of public sector domain • Required certification: Salesforce Administrator certification. • Required certification: Salesforce Administrator certification. • Preferred certifications: Salesforce Service/Marketing Cloud Consultant certifications. • Ability to manage multiple workstreams, balance priorities, and support teams in a fast-paced delivery environment. • Communication skills: Clear verbal and written communication, presentation, and facilitation skills. • Problem solving: Ability to identify issues, assess impact, and drive practical solutions with relevant stakeholders. Interested applicants, please Email , and look for Jensen Fang Lifa Recruit Express Pte Ltd EA License No. 99C4599 EA Personnel Registration Number: R2197080 We regret that only shortlisted candidates will be contacted.
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