Applications Support Analyst - L2/3

We are seeking an experienced Application Support Analyst (L2/L3) on a 12 months contract basis to support and enhance business‑critical enterprise applications. You will own incident resolution, support application stability, and work closely with business and technical teams to deliver reliable solutions. Key Responsibilities ·        Provide L2/L3 application support for enterprise applications ·        Own and resolve incidents, problems, and service requests ·        Troubleshoot defects, perform root‑cause analysis, and drive fixes ·        Monitor application performance, stability, and availability ·        Support deployments, releases, and after‑hours activities when required ·        Produce and maintain support, technical, and functional documentation ·        Collaborate with business users, IT teams, and external vendors Requirements ·        Bachelor’s degree in IT, Computer Science, or related field ·        4–6+ years experience in application support (L2/L3) and/or development ·        Strong experience in: ·        ColdFusion (preferred) ·        JavaScript, HTML ·        ASP / ASP.NET / VB.NET / C#.NET ·        MS SQL Server ·        Experience with ITIL‑based incident, problem, and change management ·        Strong troubleshooting, communication, and stakeholder skills ·        Able to work independently in a fast‑paced environment We regret to inform that only shortlisted candidates will be notified. Interested candidates, please submit your curriculum vitae (CV) directly through APPLY NOW. PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Registration ID (Ngiam Xinyi) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering with employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.