Case Administration Officer (Social Service) - JL

Case Administration Officer (Social Service Sector)Location: Singapore Contract Duration: Up to 12 months Industry: Government / Social Service About the RoleBe part of the Government / Social Service sector and contribute to meaningful work that supports individuals and families in the community. Our client is looking for a committed and well-organised Case Administration Officer to provide administrative and operational support for case management and service coordination functions. This role is well-suited for candidates who are empathetic, detail-oriented, and interested in building a career within the public or social service sector. Key Responsibilities• Provide administrative and operational support for case management activities • Process applications, verify supporting documents, and update records in internal systems • Coordinate appointments, referrals, follow-ups, and scheduling matters • Respond to enquiries via phone, email, and walk-in channels in a timely and professional manner • Prepare reports, correspondence, case documentation, and related records • Support officers with client follow-ups and tracking of case documentation • Assist with procurement coordination, inventory tracking, and general operations support • Accompany officers for outreach activities or home visits when required • Perform general administrative duties and support any ad-hoc tasks assigned Requirements• Minimum Diploma qualification or equivalent • Prior experience in administration, customer service, coordination, or case-related support will be an advantage • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Strong communication and interpersonal skills • Organised, meticulous, and able to handle confidential information responsibly • Comfortable with administrative systems and data entry tasks • Able to work independently as well as in a team setting • Candidates who can start immediately or on short notice will be preferred Preferred Attributes• Strong interest in social service and community-focused work • Empathetic, patient, and service-oriented mindset • Responsible, adaptable, and able to manage multiple tasks in a fast-paced environment Why This Role• Opportunity to work within the Government and Social Service sector • Meaningful exposure to community support initiatives • Structured and supportive working environment • Hands-on experience in case coordination and administrative operations • Convenient location with good public transport accessibility Only shortlisted candidates will be notified. Justin Lee Registration No: R22107715 APBA TG Human Resource Pte Ltd EA License No: 14C7275