Customer Service Executive (Public Feedback) (Up to $18/hr)

Job Summary This role involves reviewing public feedback, directing it to the appropriate government agency, and responding or following up with users when needed. The goal is to ensure issues are handled efficiently while keeping the public informed. Responsibilities • Review feedback and complaints submitted by the public through apps (e.g. OneService, LifeSG) • Identify the issue and route it to the correct government agency quickly and accurately • Respond to the public to acknowledge their feedback or provide updates • Follow up with callers when more information or clarification is needed • Ensure all feedback is handled efficiently, clearly, and professionally Requirements • Min GCE O level • Able to commit minimum 6 months • Experience with feedback management Other Information • Location: Maxwell Road • Working Schedule: Monday to Thursday (8.30am - 6pm), Friday (8.30am - 5.30pm) • Salary: Up to $18/hr Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918