Outreach & Engagement Officer | Hill Street

Job Summary:The Outreach & Engagement Officer plays a key role in connecting communities with arts and heritage programmes. This position involves coordinating group visits, implementing solutions to support individuals facing challenges with digital access, and working with partners to enhance outreach efforts to optimise the impact of the scheme for beneficiaries. The ideal candidate is highly organised, proactive, and committed to expanding access to arts and heritage experiences. Key Responsibilities: Partnership Engagement: • Identify, engage, and build strong relationships with programme partners, community organisations, social service agencies, and relevant stakeholders to promote the scheme. • Collaborate with partners to facilitate the packaging of offsite visits to scheme-supported programmes, making them more accessible and appealing to different audiences. • Work with arts and heritage organisations to tailor visit experiences that meet community needs. • Support the development of materials and processes to streamline partner coordination. • Develop partnership agreements and collaborative initiatives that drive participation in arts and heritage programmes under the scheme. Organising Group Visits: • Facilitate and coordinate group visits to arts and heritage programmes supported under the scheme. • Coordinate logistics, including transportation, ticketing, and on-site support, to facilitate group attendance. • Track and manage group visit requests, logistics, and attendance records. Digital Access Support: • Implement solutions to assist members of the public who face challenges with digital access, ensuring they can participate in scheme-supported programmes. • Work with relevant partners to provide alternative access methods, such as assisted booking services or offline registration options. • Provide guidance and support to individuals navigating digital platforms. Amplifying Scheme Awareness & Outreach through Partners' Channels: • Engage partners to leverage their marketing and communication channels to extend the scheme’s reach. • Coordinate the dissemination of promotional materials and key messages through partner networks. • Assist in planning and executing outreach initiatives, such as briefings, roadshows, and community engagement sessions. • Monitor and assess the impact of outreach initiatives and adjust strategies as needed. Requirements• Bachelor’s degree in Community Engagement, Arts Management, Communications, or a related field • Minimum of 5 years of experience in community engagement, partnership management, or outreach roles • Experience in outreach, engagement, or programme coordination preferred • Strong organisational skills with the ability to manage multiple stakeholders and logistics • Excellent communication and interpersonal skills to engage with diverse audiences • Proficiency in Microsoft Office and familiarity with digital engagement tools • Strong understanding of working with community organisations; experience in public engagement initiatives is an advantage • Practical experience in planning and executing community events or group activities preferred Contract duration: 3 months (possibility of extension depending on the prevailing needs and performance) Salary: $3,320 to $4,500 per month (depending on relevant experience) Working Arrangement: • Mon – Thu: 8.30am to 6.00pm • Fri: 8.30am to 5.30pm Location: Hill Street EA License No.: 96C4864 Reg. No.: R26161270 JOEY TAY YI TING