About this role
The Opportunity • Adecco is partnering our client, a leading global technology organisation, to search for a Privacy Support Specialist (South Korea Local Agent). • The ideal candidate will play a critical role in supporting user privacy inquiries and ensuring compliance with Korean data protection regulations (PIPA), while delivering high-quality, user-centric support in a fast-paced environment. • Role will be 100% onsite due to nature of role (no WFH). The Talent • Native-level Korean (written and spoken) to answer phone calls from Native South Korean users. • 1–3 years of experience in customer support, operations, compliance roles • Strong understanding of handling sensitive user data with confidentiality and discretion • Excellent verbal and written communication skills with strong attention to detail • Customer-oriented mindset with empathy and professionalism in handling user issues • Strong organisational and multitasking abilities in a fast-paced environment • High level of accuracy with strong documentation skills • Proficient in Microsoft Office and able to quickly learn internal systems • Ability to work Korean business hours (8:00 AM – 5:00 PM SGT) Nice to have: • Experience in privacy, data protection, or regulatory compliance • Familiarity with data subject rights (access, correction, deletion requests) • Understanding of PIPA or other data privacy regulations • Experience working in a global or tech-driven environment The Job • Handle inbound calls and inquiries from South Korea users regarding privacy and data-related matters • Accurately capture and document user details, issues, and case information • Assess and categorise inquiries (e.g. privacy requests, account access, data rights) • Complete intake forms and route cases to internal teams within defined SLAs • Maintain accurate records in line with data privacy and compliance standards • Follow SOPs for complaint handling and data protection processes • Participate in compliance training and support regulatory audits when required • Track and report inquiry volumes, trends, and escalation patterns • Assist with reporting of data incidents and support internal coordination • Collaborate with cross-functional and global teams to ensure smooth operations • Next Step • Send your updated resume to: jason.lew@adecco.com • We regret to inform that only shortlisted candidates will be contacted Jason Lew Hong Kang EA Licence Number: 91C2918 Personnel Registration Number: R1876435
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