Supervisor / Manager | Customer Service @ Museum | Up to $3000

Join us if you are passionate and have prior working experience in tourism / art institutions / customer service! ✨Job scope: • • Manage daily operations across two museum sites and ensure smooth visitor experience. • Resolve operational or technical issues and escalate when needed. • Lead and support a team of 10 - 40 associates, including training, coaching, and handling performance matters. • Plan monthly deployment schedules and arrange manpower replacements when required. • Handle visitor enquiries, feedback, and email correspondence professionally. • Guide associates in conducting tours and visitor programmes. • Work with internal teams, vendors, and partners to support operations. • Prepare and submit monthly revenue reports. Requirements: • Strong interpersonal skills, preferably bilingual • Proficient in Microsoft Office, Point of Sale Systems, and digital technologies • Experience in handling various payment modes • 2 years of front line/ customer service experience, preferably in hospitality • Skilled in service delivery, problem resolution, and service recovery • Good telephone etiquette and communication skills • Flexible in customer interactions in a front-facing role • Willingness to work on weekends and public holidays Working Hours: 9:30am to 7:30pm daily (Fridays till 9:00pm) Working Days: 5 days/ week (Including weekends & PH) Various Museums available: Walking distance from City Hall, Raffles Place, Bras Basah, Bugis MRT Compensation: Gross up to $3000 *Salary will commensurate with experience* ** Interested individuals, please click APPLY button or send your resume to zhicheng.wong@adecco.com *We regret to inform that only shortlisted candidates will be notified. EA License No: 91C2918 EA Personnel No: R22105888 EA Personnel Name: Wong Zhi Cheng